Tickets, and the rules attached to them
Anyone can buy a fare online. What a desk gives you is someone who read the fare rules first, checked the name against the passport page, and will answer the phone when the schedule moves at eleven at night.
Because the cheap screen price is not the whole ticket
The rules, read out first
What a change costs, what a cancellation returns, how much baggage is really included. We tell you before issue, not after you need to know.
Names checked against the passport
A misspelled name is a correction fee at best and a denied boarding at worst. We work off the scan of the passport page, every time.
A person when it goes wrong
A cancelled flight at midnight needs a human with airline access, not a chat widget. You get the number of the consultant who issued it.
Tell us the route and the dates
Where from, where to, roughly when, and how many of you. We will come back with two or three routings, the fare rules stated plainly, and a hold while you decide.